FAQ

1. What is CherishMix Collection?

CherishMix Collection is an online fashion store offering a trendy and stylish selection of men’s and women’s apparel, including casual wear, streetwear, and statement pieces designed for comfort, quality, and affordability.

2. How do I place an order?

Placing an order is simple! Just browse our collection, add your favorite items to the cart, proceed to checkout, and follow the payment instructions. Once completed, you’ll receive a confirmation email with your order details.

3. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options to ensure a safe and convenient checkout process.

4. Do you offer international shipping?

Yes! We ship worldwide, so you can enjoy CherishMix Collection’s fashion no matter where you are. Shipping times and fees vary depending on your location.

5. How long does shipping take?

Shipping times depend on your location and the selected shipping method. Standard delivery usually takes 7-15 business days, while express shipping may take 3-7 business days. You’ll receive a tracking number once your order is shipped.

6. Can I track my order?

Yes! Once your order is processed and shipped, you will receive a tracking number via email to monitor your package’s delivery status.

7. What is your return and exchange policy?

We want you to love your purchase! If you're not completely satisfied, we accept returns and exchanges within 14 days of delivery. Items must be in their original condition, unworn, and with tags attached. Contact our customer support to initiate a return.

8. What should I do if I receive a damaged or incorrect item?

We sincerely apologize for any inconvenience! Please contact us immediately with your order details and photos of the issue, and we will arrange a replacement or refund as quickly as possible.

9. How do I contact customer support?

For any questions, concerns, or order inquiries, feel free to reach out to our customer support team via email or our website’s contact form. We’re happy to assist you!

10. Do you offer discounts or promotions?

Yes! We frequently run promotions and offer exclusive discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest deals!

11. How do I choose the right size?

We provide detailed size charts for each product to help you find the perfect fit. If you're unsure, feel free to contact us for sizing advice.

12. Can I cancel or modify my order after placing it?

Orders can only be modified or canceled within 24 hours of purchase. After that, your order will be processed and shipped, and we won’t be able to make changes.